In order to provide the best possible service to our customers, we ship all domestic purchases via UPS. Please note that while we do offer expedited service through UPS, in-stock orders are generally processed in 2-3 business days. Items not in-stock at the time of order will automatically be put on backorder status and shipped when available. Orders will be partially shipped unless specified by the customer. The customer is responsible for all shipping charges.

We do ship to our valued customers at APO/FPO locations but do so only using USPS. Unfortunately, this is currently the only viable option for reaching these destinations. Please allow extra time for delivery as a result of this limitation. Also note that shipping charges can only be calculated at the time of shipment and will not be reflected on prior order confirmations. USPS does not adequately insure value for packages or offer sufficient traceability of packages especially when sent to APO/FPO addresses. Therefore, we cannot be responsible for any lost, stolen or damaged packages when sent using this method.

We do ship internationally as well using FedEx. The customer is responsible for any duties and taxes. We are not able to process credit cards issued through foreign banks. We will accept wire transfers which can be arranged by contacting a sales representative. We do not accept PayPal.

As actual shipping charges frequently are updated by the carrier from the initial online estimates, we reserve the right to charge for any additional shipping costs.

Some items may require an export license which could delay your shipment. This affects international shipments as well as shipments to APO/FPO's.

In an effort to reduce fraud and theft, ALL shipments are sent as "SIGNATURE REQUIRED" for delivery. Please contact your local carrier if you are experiencing issues receiving your package.

RETURNS AND REFUNDS

We will gladly accept any returns on the condition that the item includes all of the original packaging, instructions, receipt and has not been laundered. Returns will not be accepted on closeout items. Please do not send any items back unless you have contacted a sales representative first. Items must be received within 60 days from date of purchase. It must be unused and undamaged. All returns will be carefully inspected before giving a refund, credit or exchange. The customer is responsible for any and all shipping charges. Returns may be subject to a 10% restocking fee.  
Please use this form to begin the return process.